Addendum/update November 2020: Spoiler alert in case you haven’t read the whole thread yet. Turns out my Memento frame just needed a firmware update to get it working again. I say “just” which might imply that the firmware update was easily found—It wasn’t! Thankfully a thoughtful forum member knew where to find it and led me to it. After I flashed the firmware update into my Memento, my frame now works perfectly. NOTE: the firmware update I used is specific to the 35" Memento frame. Just this week, another forum member posted a similar firmware update for the 25" version of the Memento frame. Links to files and firmware flashing instructions appear downstream in this thread. Good luck!
I return you now to the original posting.
Hi everyone. Hoping to get some guidance from this community of experts re/ my very expensive and now totally worthless Memento Smart Picture Frame. Permit me a moment to lay out my little saga:
Memento was a successful Kickstarter launch back in 2016. When it came out, it was the ONLY large, high res (4K) display that had a 3:2 aspect ratio— exactly the shape needed to display photos taken with a fulll frame DSLR camera. I bought one around late 2018 with the plan of using it to display my photos in an exhibit I’m giving this summer.
Photos looked eye-popping on the Memento with its 35" screen, but to load those pictures into the frame, you had to use the manufacturer’s app to first upload the pictures to the company server, which would then dole them to the frame’s internal memory. A little inconvenient, but it worked. That is, it worked until the company went out of business just a few months after I bought the frame. One day they quietly shut down operations, including their server. Killing the server made it impossible to load pictures onto the frame, effectively killing the device.
There are other large displays on the market---- Meural is one of them— but as best I can tell, there are NO other displays that have a 3:2 aspect ratio. Putting a DSLR photo on a typical 16:9 monitor/TV panel(including Meural) is either going to crop my picture, or put ugly black spacer bars on either side. This was not a problem with the Memento.
I’m pretty sure I’m not alone, and probably hundreds of others who bought a Memento screen watched their purchase instantly die when the company shut down their servers. As I looked at my dead Memento, I thought---- there’s got to be a way to resurrect this, somehow cripple it’s current controller and load in a new controller to change the device back from a $900 paperweight into a beautiful object of art again. And if I can find a way---- I bet lots of other Memento owners would be immensely grateful if I could tell them how to do it also.
So I’m wondering and hoping someone here might have some firsthand knowledge about doing a brain transplant on the Memento. I have never done any hacking before and so am totally green. Any advice?
I’ll be taking the back off the Memento this weekend just to see what kind of circuitry is hidden inside. There are only two ivisible external inputs— a USB 2.0 jack, and a USB 3.0 jack. One has a nubbin-sized Wi-fi transmitter plugged into it, the other is empty.
I don’t know this for a fact, but I’m betting that the 3:2 aspect ratio is just a trick---- I suspect the display panel probably is a 16:9 TV module which has been framed with an artist’s matte so that the visible portion of the 16:9 panel is compressed down to 3:2. We’ll see!
In the meantime, thanks mightily to anyone who can offer and help in this rescue mission.